Shipping Policy

Thank you for visiting our store. This document explains our shipping policy when placing orders from any country around the world. Please read the following terms carefully to ensure a smooth and clear shopping experience.

1. Order Processing
   • Orders are processed within 1–3 business days from the date payment is received.
   • Orders placed on weekends or official holidays will be processed on the next business day.
2. International Shipping
   • We provide international shipping to most countries worldwide through trusted shipping carriers.
   • Delivery times vary depending on the destination and shipping method chosen, and typically range between 10–25 business days.
3. Shipping Fees
   • Shipping fees are calculated automatically at checkout based on the destination country, weight, and shipping method.
   • A Remote Area Surcharge may apply to certain distant locations according to the carrier’s policy.
   • If any additional fees apply, the customer will be informed before the order is shipped.
4. Customs & Taxes
   • International shipments may be subject to customs duties or import taxes according to the regulations of the destination country.
   • The customer is responsible for paying any charges or taxes imposed upon the shipment's arrival.
   • The store is not responsible for any delays caused by customs procedures.
5. Shipment Tracking
   • A tracking number is provided once the order is shipped
   • You can track the shipment status through the carrier’s website or via your account dashboard
6. Shipping Address
   • Please ensure that a complete and accurate address is provided to avoid delays or lost shipments.
   • Any shipment returned due to an incorrect address will incur reshipping fees at the customer’s expense.
7. Delays Beyond Our Control
   Shipping delays may occur due to:
   • Customs procedures
   • Weather conditions
   • Carrier workload
     In such cases, we are not responsible for the delay, but we will assist as much as possible in tracking the shipment.
8. Lost or Damaged Orders
   • If your order does not arrive or arrives damaged, please contact us within 48 hours of receipt and provide the necessary proof (photos / tracking number).
   • We will file a claim with the carrier and take the appropriate action (replacement or refund).
9. Contact Us
   If you have any questions about our shipping policy, you can contact us through:
   • The email address listed on the website.
   • The contact form on the “Contact Us” page.